Captain Dry Clean
Terms and Conditions of Service
Captain Dry Clean is pleased to provide laundry service to our customers, subject to compliance with and acceptance of the terms and conditions set forth below. Please read the following provisions carefully. Use of the Captain Dry Clean service indicates agreement to be bound by the terms and conditions contained herein. If you do not so agree, you should inform us and cease using the service immediately.
This agreement is strictly between Captain Dry Clean and its customers and does not in any way constitute or imply any relationship with any other parties.
Laundry pickup must be scheduled in advance by the customer. Pickup and delivery will take place each week on Sunday through Thursday, except on certain holidays determined by Captain Dry Clean in its sole discretion. Each customer is allowed one (1) pickup per week. Captain Dry Clean reserves the right to determine the pickup and delivery times in its sole discretion and reserves the right to reschedule pickup and delivery times upon prior notice to the customer. Delivery will take place at least 24 hours after the time of pickup.
Captain Dry Clean will provide the customer with laundry bags and identification cards. Captain Dry Clean reserves the right not to pick up items that are not in these bags, but may decide to pick up such items in its sole discretion. The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of Captain Dry Clean or its customers. Captain Dry Clean is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer is responsible for ensuring that his/her Captain Dry Clean laundry bag is in the possession of a Captain Dry Clean employee, and for initialing the pickup and delivery confirmation sheets unless otherwise instructed by Captain Dry Clean.
If the customer misses a scheduled pickup during a given week, the customer will forfeit the service for that week and will not be reimbursed. In order to accommodate the customer for the missed week of service, Captain Dry Clean will allow the customer to wash twice as many pounds of laundry the next week as they are normally allowed, free of additional charges. For example, if a customer who paid for ten (10) pounds per week misses a week, they may have twenty (20) pounds of laundry cleaned the next week.
The customer must pay the agreed-upon charges prior to service. Services that have been paid for but go unused carry over from week-to-week, but do not carry over from month to month or service term to service term. Captain Dry Clean will not provide a refund for any under-utilization of services. Except as described in the next two paragraphs, all sales are final and all payments are non-refundable. In the event that the customer’s Captain Dry Clean laundry bag weighs more than he/she paid for, a fee of $1.59 will be charged for each additional pound. In the event Captain Dry Clean picks up the customer’s laundry more than once per week, the customer will be charged $10 for each additional pickup. The customer hereby grants Captain Dry Clean the right to withhold the customer’s clothing until payment is made for the excess laundry or pickup. Captain Dry Clean reserves the right to charge payment for excess laundry or pickup to the customer’s credit card on file if the customer does not respond, for any reason, within thirty (30) days of a good faith effort by Captain Dry Clean to notify the customer that such payment is due, or if Captain Dry Clean is not able to reach the customer within thirty (30) days.
A customer who has signed up for a one-semester or two-semester plan will have the right to cancel his or her contract within fourteen (14) days of signing up for Captain Dry Clean service and receive a full refund. Except as provided in the next paragraph, after such fourteen-day period, Captain Dry Clean shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion. If Captain Dry Clean agrees to pay a refund after such fourteen-day period, Captain Dry Clean will refund the amount paid by the customer less (i) a five percent (5%) processing fee, and (ii) $20 for each week since the customer signed up for the service, regardless of whether the service has been used.
A customer who has signed up for a two-semester plan will have the right to cancel his or her contract for the second semester by notifying Captain Dry Clean at least fourteen (14) days prior to the beginning of such second semester. Captain Dry Clean will refund the amount paid by the customer for the two-semester plan less (i) a ten percent (10%) processing fee, and (ii) the one-semester plan price (i.e., the undiscounted price paid by a customer signing up for only one semester). Captain Dry Clean shall have no obligation to provide a refund for the second semester if notice of cancellation.
Inventory sheets for each pickup are available at www.Captain Dry Clean.com. Inventory sheets are to be used for the sole purpose of keeping track of items. Captain Dry Clean, in its sole discretion, may chose not to fulfill requests put on inventory sheets. All information provided on the inventory sheets by the customer shall be accurate in every way. Captain Dry Clean is not responsible for any items not listed on the inventory sheets. The customer agrees to complete an inventory sheet for all items inside the Captain Dry Clean laundry bag. If any items are left without an inventory sheet, Captain Dry Clean reserves the right to complete one based on the items inside the bag without notice to the customer. If there is a discrepancy between what is listed on any inventory sheet and the actual items left in the bag, Captain Dry Clean reserves the right change the inventory sheet and, based on a careful examination, make the final determination about the actual contents of the bag without notice to the customer. The customer hereby consents to any such changes. Captain Dry Clean does not consent to the accuracy of any inventory sheet completed by the customer.
Captain Dry Clean will use reasonable efforts to maintain a high quality cleaning service. Captain Dry Clean accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. Captain Dry Clean accepts no liability for "special care" items that include special attention to be cleaned or that do not have care instructions; provided, however, Captain Dry Clean will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer’s laundry bag if the plastic bag is clearly labeled "delicates." Captain Dry Clean is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. Captain Dry Clean reserves the right to refuse to clean any garment. Captain Dry Clean does not guarantee the removal of all stains. Captain Dry Clean will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. Captain Dry Clean is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.
In the rare instance that your garment is lost or damaged by Captain Dry Clean, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute ("IFI"). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Captain Dry Clean, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Captain Dry Clean may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200, and the maximum total reimbursement per customer is two and one-half times the amount paid for a one-semester laundry plan, or one and one-quarter times the amount paid for a two-semester laundry plan. Although Captain Dry Clean is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that Captain Dry Clean is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.
Use of Third-Party Service Providers:
Captain Dry Clean or its associates will deliver the customer’s items to and from a laundering and dry-cleaning service of Captain Dry Clean choice. Captain Dry Clean reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. Captain Dry Clean is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.
Captain Dry Clean liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Captain Dry Clean liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will Captain Dry Clean be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Captain Dry Clean knew or should have know of the likelihood of any such loss or damages. Captain Dry Clean disclaims all warranties, express or implied, with respect to the services rendered to the customer.
Any suit involving any dispute arising between Captain Dry Clean and the customer may only be brought in the Southern Division (Greenbelt) of the United States District Court for the District of Maryland, or in any Maryland State Court having jurisdiction over the subject matter of the dispute or matter. Captain Dry Clean and the customer hereby irrevocably consent to the exercise of personal jurisdiction and venue by any such court with respect to any such proceeding. These terms of service and the relationship between the parties shall be interpreted, construed, and governed according to the internal laws of the State of Maryland, without reference to its choice of law rules.